01
Keep up with the work
New repair orders, added jobs, status changes, and invoice updates flow from your DMS into the board as the work changes.
Built from the service drive
Every car.
Every tech.
What’s next.
Know who’s doing what, which cars still need finishing, and which customers need a call. One place to keep the service day moving.
Built by Neil & Mark.Meet the people behind the board.
One look.
The whole shop.
- Who has the work
- What’s holding it up
- What carries into tomorrow
Live updates from your DMSReal capacity from your team’s scheduleCarry-overs with the reason attached
A day on the drive
The work stays visible.
The follow-up stays on the list.
Follow an example job from arrival to assignment, through a parts delay and the customer call that needs to happen next.
8:05 AM / On the drive
The work is on the board.
A repair order comes in from Tekion. The team can see the job in the same place they plan the rest of the day.
EXAMPLE REPAIR ORDER10428
Brake repair
Ready to assign- Where it stands
- Unassigned
- Next step
- Choose a technician
Repair order received from the DMS
Illustrative workflow with sample data. See the actual board in a walkthrough with our team.
Capabilities
Less chasing updates.
More moving work.
Plan the day, surface the exceptions, and keep the work moving without chasing updates.
02
Know what fits today
See booked versus available hours from real schedules, days off, and store hours—not a fixed daily guess.
03
Bring tomorrow into view
Every rolled car keeps its reason, customer-contact status, and place in tomorrow’s plan.
04
Keep parts—and people—in the loop
See what is ordered, backordered, received, or in stock. Keep parts checks and customer follow-up visible to the team.
05
Give everyone their view
Give managers the board, technicians a mobile work list, and the shop wall a clear read-only view.
06
Keep the right controls
Set permissions by user, protect boards with PINs, and keep a full audit trail of changes.
The people behind Dynamic Dispatch
From the parts counter
to the whole dealership.
Dynamic Dispatch grew out of a familiar struggle: not knowing who was doing what at a given moment, how many cars still needed finishing, or whether someone had made the next customer call.
Parts arrived, backorders needed checking, and follow-up could get lost in a busy day. Neil Harriman and Mark Politte built Dynamic Dispatch to give that work a visible place—and the team a clearer picture of what needed to happen next.
Talk with our teamPartners since 2020. Neil and Mark opened Stanley Chevrolet together, bringing years of parts, service, manufacturer, and dealership experience to the same business.
IN THE BUSINESS SINCE 1986
Neil Harriman
Co-Owner, Dynamic Dispatch
Managing Partner, Stanley Chevrolet Belfast
Neil started behind a parts counter in the UK, working through service and into parts management. He moved to the US in 1997 and worked as a service advisor until 2003. In 2005, he became Fixed Operations Director at Stanley Subaru.
IN THE BUSINESS SINCE 1991
Mark Politte
Co-Owner, Dynamic Dispatch
Dealer Principal, Stanley Subaru
Mark began at Ford Motor Company in 1991. His corporate career included responsibility for the release of new Lincoln models. In 2004, he purchased Stanley Subaru from his father-in-law, Dick Stanley.
Meet Neil at Stanley Chevrolet Belfast and Mark at Stanley Subaru.
Inside Dynamic Dispatch
The controls your team needs.
The answers managers ask for.
Look inside the tools for follow-up, capacity, and reporting. All examples use demo data.
01
Task oversight
The part arrived. Who’s calling the customer?
A received part still needs a customer call. A backorder still needs checking. Keep open, completed, and overdue tasks visible, with an owner and a next step.
- Advisor workload
- Priority + due status
- One-click task actions
02
Capacity controls
Turn your operating rules into the board.
Configure the thresholds that tell the team when a day is healthy, filling, or full—along with waiter limits and carry-over rules for each store.
- Store-level thresholds
- Waiter limits
- Carry-over rules
03
Reports & analytics
See how the drive is really performing.
Track appointment flow, completion, carry-overs, no-shows, technician time, and vehicle patterns with the context managers need to act.
- Live operating KPIs
- Technician + advisor trends
- Vehicle + service patterns
A clearer operating rhythm
“If it is on the drive,
it is on the board.”
DMS integration
Your DMS keeps the records.
Your team runs the day.
Tekion stays the system of record. Dynamic Dispatch becomes the place where the day is dispatched, measured, and explained.
Ask about your store ↗ TEKION — LIVE IN PRODUCTION
Repair ordersIN
AppointmentsOUT
Customers + vehiclesSYNC
Rollout
Go live without
stopping the drive.
A practical rollout shaped around your people and your operating day.
Walk the drive
We map the roster, hours, pay plans, and the way work moves through your shop today.
Configure the board
Stores, lanes, technicians, advisors, permissions, and the DMS connection are set against live data.
Run a shadow week
Dynamic Dispatch runs beside the current process while capacity and status rules are tuned for go-live.
See it on a real drive
Let’s look at
your service drive.
Walk through the board with the people behind it. Bring your shop’s questions—we’ll talk through how the work really moves.
Book a conversation ↗sales@getdynamicdispatch.comDynamic Dispatch LLC · Maine, USA